Frequently Asked Questions If your question isn’t listed here, please don’t hestitate to contact us and we’ll be happy to help.
What are your terms and conditions?
Our full terms and conditions can be found here.
What age of driver can hire your cars?
All drivers must be between the ages of 25 and 70, the cars have different age restrictions set by our insurer. Please visit the relevant car page on our website for the specific age restrictions on the car you are interested in hiring.
Is insurance included?
Fully Comprehensive insurance by a totally reliable Lloyds-backed policy is included.
Can the hire be shared between drivers?
Yes but they MUST be added to the insurance as well which we can do for a small fee, by bringing their card and paper licenses at the time of hire or in advance. Strictly no other person may drive the car as they will not be insured.
Can the car be a surprise on arrival at the Showroom?
Yes it can – if we have a little help from you in advance, as we always need the driver’s licence details a few days in advance to be sure they are insured on the day.
Can I take the car out of the UK?
Our cars must be kept within the UK, except by prior arrangement – please enquire about trips to Europe.
Do I have to pay for the fuel?
Yes you pay for the fuel you use. We will check the fuel level before checkout, and we simply ask for the car to be returned with the same level. If this wasn’t possible, we will fill it but there is an admin charge for our extra time to arrange this.
What do I need to bring with me?
You will need to bring your card licence, a second form of identification (utility bill, passport etc.), funds for the hire cost and deposit, licence documents for any additional drivers, and any extras you might need, such as your satnav/phone. We recommend slim thin-soled driving shoes for enjoyment of most cars especially the Lotus. Please arrive in advance of your APPOINTMENT TIME, if you are late you may have to wait until other customers have left.
What happens if I am late returning the car?
Returning the car late will incur a cost of £30 per half hour, as it may delay the hire for the next customer.
Am I allowed to smoke in the car?
Smoking in the cars is not allowed.
Can I leave my car at your premises?
You can leave your car at our securely-fenced premises for the duration of your hire. We also offer a professional valeting and polishing service!
Why do I have to pay a deposit?
The pre-authorised deposit is held against any damage incurred on the car during the hire, but it does not leave your own bank account, and it will be released by us through the card machine and further receipt given on the day you return the car if there is no damage.
Can I hire for longer than a week?
Hires for longer than a week can be organised, often at discounted prices. Please enquire for further information.